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Check your Trash or Spam in the same email you used for submitting your ticket. Or you may click “Forgot Ticket ID?” in the Search Ticket tab.
It’s either you have internet connectivity issues or you missed to fill out a required field. Refresh the page or review the information you provided. Note that the attachment requirement allows maximum 6 MB size content.
We highly recommend you submit your tickets in our new platform, talentviewsupport.com, since this will be the active system moving forward for all our solutions except Workplace from Facebook.
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Replying through emailing platforms is currently unavailable. You can only communicate with our TalentView Support representative via Search Ticket.
Client concerns/inquiries are categorized depending on its severity level. Nonetheless, the TalentView Support team will respond to you within the next 24 hours.
Your ticket has been received and is currently being assessed by one of the support representatives. If you want to track the ticket status or talk to a support representative, you may proceed to the Search Ticket tab.
There can be one or more reasons your ticket has been paused temporarily. The Talentview Support team will provide the reason for putting the request on hold.
Indeed Company Pages are automatically created when job seekers review past employers that are included on their resume, or job listings are added to Sponsored Jobs. You'll see a Company Page appear in search results once at least two reviews are added.
If you don't have a Company Page, contact your Indeed Client Success team to create one for you.
It's Indeed's policy to create the absolute best experience for job seekers which includes authentic reviews. That means Indeed will never delete a review or Company Page if it meets guidelines. Our content guidelines ensure every review passes through a sensitive filter with a manual check by humans if content is questionable. If you feel a review is false, libelous or doesn’t meet the guidelines, please contact your Client Success representative. Upon doing so, the review enters the moderation pipeline again with visibility unchanged and is evaluated again by the same content guidelines.
Contact the Client Success team and let them know. Your Company Pages will be merged with all reviews, ratings, Q&A and salaries added to your main page, nothing excluded. The Company Profile you set up with videos, social accounts and info about working at your company will be unaffected.
Company Pages include all jobs at your company when you connect your ATS withIndeed, add any jobs on Indeed directly or any jobs found across the internet for yourcompany.
Companies are encouraged to reply to reviews. Any employee with Page Owneraccess may respond. The name of the company employee responding is not shown.
Anyone visiting the Company Page may ask and answer questions. As with Reviews, responding to questions on your company’s behalf is highly encouraged. If you don't have any questions on the Q&A tab, ask them yourself! When you reply, it will show the answers as being from the company, plus you've made it easier for job seekers to learn more about your company. The categories are determined by the questions asked automatically.
Alerts are sent automatically via email when new jobs are available at your company. If there are new reviews, up to three of these reviews are also included.
All page owners receive a weekly email with up to three of the latest reviews and questions for that week.
Some clients reported that some answers of the candidates in the application form went missing. This scenario usually happens when the job loader switched into a new application form or made changes in the existing application form (i.e. deleted and/or replaced the questions).
If this scenario happened to you and you want to retrieve the candidates' answers, you can do the following:
If the existing application form was edited (deleted/replaced some questions), and you want to retrieve the candidates' answers, you need to contact PhoenixATS support team.
If the job loader switched into a new application form, please do the following:
If job is already closed, you can switch without any issues back to the old form.
Check the candidate's application form completed under the old form
Print the application form by choosing "Print to PDF".
Upload the PDF file under notes so you do not need to keep switching
Then switch back to the new form and check candidates who completed the new form
If the job is open, all the above instructions also apply but the switching of forms and retrieving of data must be quick.
Photos or images can be added to your job adverts.
Below are the steps on how to do it:
1. Go to the job edit page.
2. In the Job ad area, put your cursor in position where the image will be inserted.
3. Click the insert image icon.
4. Type or paste the web address link of the image. Note: The image must be uploaded in a public domain so the image can be accessed publicly. The upload image option will be available soon.
5. Put an alternate text (optional).
6. Put the width and height size in pixel value.
7. Click insert.
1. Press the "Print Screen" (Prt Sc) key on your keyboard. This will capture an image of your entire screen and copy it to the clipboard. The dimensions of the image will be the same as that of your desktop resolution.
The Print screen button in your system can be labeled either as "PrtScn", "Prnt Scrn" or "Print Scr". On most desktop keyboards, the button is usually found between F12 and Scroll Lock. On laptop keyboards, you may have to press the Fn or "Function" key to access "Print Screen".
Note that you will not receive any confirmation that the screenshot has been taken.
2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor in order to see it. The most common way to paste it is into a Paint file. This will allow you to save it as an image file(bitmap) that can be transferred to others.
Open Paint from the Accessories section in your Start menu. With a new blank canvas open, press Ctrl + V to paste the image onto the canvas. You can also open the Edit menu and select Paste, or right-click on the canvas and select Paste.
Click File, then Save to set the name and file type of the image. The most common file types are JPG and PNG. The recommended format for screenshots is PNG, due to the high quality and small file size.
You can also paste the screenshot into other programs, such as Word or into the body of an email. Simply open the program that you want to paste the image into and press Ctrl + V.
3. Save a full-screen screenshot directly to a file in Windows 8. When you press the Windows key + Prt Sc, you will save a full-screen screenshot directly to a file without having to paste it into another program first. The file is saved to the Screenshots folder in your Pictures folder. If the Screenshots folder does not exist, Windows will create one.
The picture is saved in PNG format.
Screenshots are automatically labeled "Screenshot", and a number will appear in parentheses for each consecutive screenshot.
There’s no need to install a software to access a Talegent account. You just need internet connection, a computer, and your login details.
Talegent works best in Google Chrome. If you have company browser restrictions or are limited to using other browsers (Safari, Internet explorer, Mozilla, etc.), it is recommended that the latest versions of the browsers are used.
Yes. Talegent is mobile friendly. A note when accessing it through your mobile phones is to access it in landscape mode because browsing the platform in portrait may mess up its design.
You can choose assessments as many as needed but you can’t add two versions of similar type of assessment (e.g. Personality (Normative) & Personality (Ipsative)). You can add a maximum of 4 skills tests in a campaign. It is recommended that only the essential assessments are added to the campaign to avoid dropouts and test takers’ test fatigue.
You may archive a campaign. This will make your campaign unsearchable on your platform.
Steps: Select a campaign > Campaign Settings > Status > Archive> Save
You can see all your created campaigns when you find a campaign. Type in the search bar, co:(Company Name). For example: co:(ABC Corporation).
Single-Use Link - Unique per test taker. Used for off-site testing to avoid test leak or deduction of credits
Self-register Link - Found in the Campaign Settings. The test taker registers himself/herself. Only recommended to be used for on-site test administrations
Yes. You can delete a campaign by ticking the box adjacent to your test taker/s’ first name; hovering your mouse to the Action tab; and, clicking Delete. Please note that all the test takers’ progress records are not retrievable.You may also archive a test taker result in results to review.
Yes. You can send automated invitations to your test takers. You can do this when adding test takers. A “communications” step will be added where you can choose an invitation template (abbreviated, comprehensive, and no sender invite).
Yes. You can customize your own template. Just go to the Manage tab then click email templates.
Yes, you can set the following reminders to your test takers:
In Progress Reminder- sent to test takers who stopped answering the assessments after 3 days upon starting.
Deadline Reminder- sent to test takers 24 hours before the set deadline
The validity of the test links will depend on the deadline that you will set.
You can set a deadline on either of these two: In the scheduled bucket of the campaign & In automated invitations.
The link will be inaccessible to your test taker. You can extend the deadline to let the test taker continue with the assessment.
Yes. You may transfer a candidate to the appropriate campaign. This applies to scheduled, in progress, and completed candidates. You can only move the candidates to campaigns with similar test components.
Find a test taker> Action> Transfer to Campaign
The page will stay where the test taker left off for untimed assessments such as personality questionnaire and skills tests. The items may skip in time-bound assessments (cognitive and video interview). For instances like this, you may contact your account manager/support team to reset the affected test component/s. Once the downtime interruption is resolved, refresh/resend the test link of the test taker.
No. The results can only be generated once the test taker completes all the test components of the campaign. This is because of these reasons: To standardize your process & to compare test takers across all the assessment results.
Yes. When you generate a report, click the share icon found on the upper right corner of the report viewer.
Further training is recommended in interpreting/using the personality reports. The personality reports are only available to users who’ve undergone the PATH Certification Workshop. Premium reports are available when you upgrade your package.
Test result is valid for 12 months. Therefore, it is not recommended to have any test taker retake the assessment within that span.
The anonymisation of all test taker personal data will be compulsory within the Talegent platform. Where it has been three or more years since a test taker has completed an assessment, their personal data (name, email, phone number, IP address) will be anonymised within the Talegent system. Assessment score will not be affected. If a different time period is outlined in your organisation’s data privacy, please contact your Account Manager to discuss options.
Yes. You can assign an access level (levels 1-4) per user. You may also make certain campaigns visible to a particular group (e.g. recruitment team A & B) by creating a user group, then, assign the campaign to a particular team.
Steps: Find a campaign> Campaign Settings> User Groups